DOT1 Solutions Private Limited

SOLUTION

DOT1 believes that incremental change is insufficient. It is necessary to fundamentally rethink and radically redesign what a business or organization does in order that it can flourish in a changing world. We enable a holistic approach to Application Maintenance Support, addressing each component- process, people, and technology. Our unique approach asks:

  • If you are creating this service now, what outcomes would you be looking to deliver?
  • What measures will you use to be able to know you’ve achieved those outcomes?
  • How would you design your service to realize those outcomes?


DOT1, therefore, fundamentally reviews all aspects of the service delivery area involved and concentrates on the realization of outcomes. ​

The major drivers for DOT1’s AMS framework is the need to:

  • Provide more stakeholders a say in determining what they expect from the program
  • Address the increasing dependency of enterprise success on external partners
  • Deal with the amount of information to make effective and efficient business solutions
  • Provide further guidance in the area of innovation and emerging technologies
  • Cover the full end-to-end business and IT functional responsibilities
  • Achieve enterprise goals and objectives
  • Value creation through effective and innovative use
  • Business user satisfaction with AMS program and services
  • Compliance with relevant laws, regulations, and policies
  • Improved relations between business needs and AMS program goals

​​Client embarked on a large and complex project of capturing Time & Attendance and management of Contract Workmen across it’s various businesses and locations within India. Year 2018.

Kronos Time & Attendance solution was selected as the platform and DOT1 as implementation partner

DOT1 was also entrusted with implementing a complex Contract Workforce Management system, built on Kronos platform to address local Indian Labour Laws – process and reporting

BACKGROUND

VALUE DELIVERED

VALUE DELIVERED

BACKGROUND

SAP S/4 HANA was implemented across 250+ stores. SAP Finance To Manage, SAP Procure To Pay, SAP Demand to Supply, and SAP Order to Cash. Year 2018
Key business processes viz. Sales data integration, auto consumption of raw materials, demand-based replenishment, wastage management, consolidated financial information, store-wise profitability, petty cash management at stores, taxation & legal obligation, fixed asset management, and opening of new stores
Integration with POS systems across all stores

Implementation of a custom solution for managing store rentals, built on SAP
Post-implementation, DOT1 was engaged to provide Application Management Support. The year 2018 and ongoing.
The solution has thereafter been roll-out to more stores and is planned to grow to 1200+ stores
DOT1 was also engaged to roll out a new POS solution and training across stores (400 stores then)


Visibility of over 60,000 workmen across businesses and locations
Compliance reporting
Integration with SAP ERP and 3rd Party Time Terminals
DOT1 extended the solution to 4 Airports, and now rolling it to 3 more Airports in India
Continuous improvement: DOT1 has embarked on a complex data cleansing and change request project impacting all businesses including their Airports business
Support was slowly transitioned from staff augmentation to Managed Services, delivery best practices (SOP, RCA, CIP, Documentation, Training)

The solution is now benchmarked as a platform-of-choice for their other businesses (and separate instances) viz. FMCG and Utilities

​​Client embarked on SAP S/4 HANA implementation in 2017.
250+ KFC and Pizza Hut stores were identified for this implementation and roll-out

Kronos Time & Attendanceand Contract Workforce Management System were implemented across 128 Company Codes (Businesses), across 18 states in India, covering 60,000 workmen, 5500 users - as part of an implementation and roll-out. The year 2019.
DOT1built a robust Contract Workforce Management solution, delivering end-to-end processes from Gate Pass, On-boarding, Reporting, and Compliance
Post-implementation DOT1 was engaged as Application Management Support partner, providing 16 X 6 support, with an on-call post support window. The year 2019 – and ongoing.
Combination of onshore and offshore support resolving incidents, delivering service requests and change requests, projects, roll-outs to new businesses and locations.
Ticketing Tool Service Now, SLA reporting, Continuous Improvement, Training, Documentation, Best Practice implementation

SOLUTION

SAP S/4 HANA implemented and tightly integrated with POS
Our advisory services: DOT1 also designed and implemented a unique demand-driven forecast model for ingredients supply
Driving steady-state application management support
Training to 400+ stores’ users
Continuous improvement several projects have been identified (e.g., enhancing Stores’ sales data integration with SAP)

APPLICATION MANAGEMENT SUPPORT