A KNOWLEDGE

AND SERVICE PRODUCTS COMPANY

Viacom 18 Media Pvt. Ltd.






Viacom 18 Media Pvt. Ltd. is part of one of the largest media conglomerates in the country. A 50/50 joint venture operation in India between Viacom Inc and the Network18 Group, Viacom 18 Media Pvt. Ltd. operates multiple entertainment channels which are leaders in their respective genres – Colors, MTV, Nick, SONIC, Nick Jr., Vh1, Comedy Central. Viacom18 also runs a film business through Viacom18 Motion Pictures, that produces, acquires and distributes Hindi films. This apart, Viacom 18 has a digital business, a LIVE events business and also runs a consumer products division in India.  The client embarked on an SAP implementation project in 2014. Post go-live client reached out to SAP partners for Application Maintenance Support.

DOT1 was engaged, as our knowledge products brought in considerable hands-on expertise in SAP and deep knowledge of Media and Entertainment business.


DOT1 thru it's Support & Sourcing, service portfolio, is now responsible for:

  • Providing AMS support to client
  • Scope includes: SAP instance (SAP MM, SD, FI, CO, IM, FM, PS, ABAP, Basis and GRC) and Master Data Maintenance for SAP Success Factors, SAP Master Data (across all implemented modules), legacy systems (Broadview and Showbiz)
  • DOT1 is providing L1, l2 and L3 support to client
  • Apart from deliver activities of AMS, DOT1 is also responsible for providing advise on areas for continuous improvement, optimization of costs (thru rigor in reporting, use of mutualized support, SLA management)

case studies

Delivering value

The major drivers for DOT1’s AMS framework is the need to:

  • Provide more stakeholders a say in determining what they expect from the program
  • Address the increasing dependency of enterprise success on external partners
  • Deal with the amount of information to make effective and efficient business solutions
  • Provide further guidance in the area of innovation and emerging technologies
  • Cover the full end-to-end business and IT functional responsibilities
  • Achieve enterprise goals and objectives
  • Value creation through effective and innovative use
  • Business user satisfaction with AMS program and services
  • Compliance with relevant laws, regulations and policies
  • Improved relations between business needs and AMS program goals


Creating value

We tightly integrate our Advisory, Delivery and Optimize service portfolios to bring, to your AMS program:

  • Clear direction
  • Governance & management
  • Specialist skills & resources
  • Continuous improvement and
  • Most importantly a commitment to realize measurable benefits.

application maintenance support

Value proposition

​DOT1 believes that incremental change is insufficient. It is necessary to fundamentally rethink and radically redesign what a business or organization does in order that it can flourish in a changing world.We enable a holistic approach to Application Maintenance Support, addressing each component- process, people and technology. Our unique approach asks:

  • If you are creating this service now, what outcomes would you be looking to deliver?
  • What measures will you use to be able to know you’ve achieved those outcomes?
  • How would you design your service to realize those outcomes?


DOT1, therefore, fundamentally reviews all aspects of the service delivery area involved and concentrates on realization of outcomes. ​