DOT1 brings an holistic approach to capturing CRM requirements and selection of best-fit CRM platform. Requirements are understood across 4C: CRM, Content, Community and Commerce.As part of understanding CRM requirements we identify stakeholder drivers & needs. Cascade them to enterprise goals (e.g. in enterprise sales & marketing function). Our knowledge products bring in best practices in CRM implementation, quality management processes to your CRM program, build a robust CRM design, and deliver what we advise.
DOT1 digital transformation builds digital capability through SMAC (Social, Mobile, Analytics, Cloud) technologies. DOT1 digital transformation provides digital coverage through the 4C (CRM, Content Commerce and Community).
DOT1 defines digital transformation as radical change impacted by use of technology. Digital transformation will radically improve performance or reach of an enterprise. DOT1’s digital transformation framework applies to new digital entrants or high-tech companies; and most importantly to traditional companies with decades of history and legacy.
DOT1 knowledge products bring:
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