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DOT1 brings a holistic approach to capturing CRM requirements and selection of

best-fit CRM platforms. Requirements are understood across 4C: CRM, Content, Community, and Commerce. As part of understanding CRM requirements, we identify stakeholder drivers & needs. Cascade them to enterprise goals (e.g. in enterprise sales & marketing function). Our knowledge products bring in best practices in CRM implementation, quality management processes to your CRM program, build a robust CRM design, and deliver what we advise.

DOT1 knowledge products bring:


CRM experience in the trenches, having solutioned, architected and delivered CRM end-to-end implementation projects, upgrades, roll-outs and application support
Hands-on expertise across CRM technology platforms viz. SAP, Oracle and custom
Knowledge on how the global best, across industries e.g. manufacturing, retail, electronics, media, logistics, auto, finance, and oil & gas have
designed and implemented CRM processes and solutions

DOT1 digital transformation builds digital capability through SMAC (Social, Mobile, Analytics, Cloud) technologies. DOT1 digital transformation provides digital coverage through the 4C (CRM, Content Commerce and Community). 

CRM CONSULTING

DOT1 Solutions Private Limited