DOT1 Solutions Private Limited
Digital Transformation: building a strategic business case
Key drivers for digital
Identify key drivers for change, due to digital transformation. The internal change drivers may include:
The external change drivers may include:
Why we do what we do at all?
The first step is a series of briefings by the Digital Transformation Leader or Sponsor that outline the need for change within the organization. Unlike process improvement, transformational change is not just ‘How can we do what we do better/cheaper/faster?’ It’s about asking a more fundamental question: ‘Why we do what we do, at all?’.
Review corporate digital strategy
Potential areas for change & customer experience
Identify potential areas for change:
Identify strategic imperatives for digital
Leaders need to determine and agree upon the priorities: ‘Must Haves’ of business should be identified and expressed as business area imperative. These are business areas that MUST be changed if the defined customer experience and business drivers are to be met. ‘Must Dos’ – the most important business processes that each business area must focus upon should be identified and expressed as process imperatives. These will be business processes that MUST be changed and improved. Assess ambition for change. Ambition for change will be shaped by: Drivers for change. Customer experience. Business area and process imperatives. Determine strategic outcomes of digital. Define strategic outcomes.
At a high level, define the effect of transformational change on:
Customers: Perception of excellence by customers
Employees: Customer facing culture
Efficiency: Highly efficient operation
Assess capabilities: Identify gaps between key capabilities that exist now and what will need to be in place in the future in terms of business processes, organization structure, people, facilities, technology, etc. is the gap that needs to be addressed by the digital transformational change program.
Leaders should be able to answer:
Develop a strategic business case for digital transformation
A high-level business case that articulates the strategic need and strategic outcomes and determines the strategic benefits versus indicative costs
Outline digital transformational scope: initial scope for digital transformation can be determined from early exploration of potential areas for change
Keep scope as broad as possible to enable true digital transformational thinking during the visioning
The strategic benefit is the ultimate difference the digital transformation will make to customers, the organization, employees, and stakeholders
Strategic Business Case will be used as input to:
Leadership review of the business case for digital transformation - Leadership will review the Strategic Business Case to determine:
Understand customer experience
Strategic outcomes of digital transformation
The key inputs into defining strategic outcomes are the:
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