DOT1 believes:

  • What gets measured gets focused
  • What gets focused gets improved
  • What gets improved gets rewarded
  • What gets rewarded gets noticed
  • What gets noticed gets institutionalized

The tool-set helps managers:

  1. Predict performance
  2. Plan realistic goals and
  3. Improve performance
  4. It helps leadership:
  5. Pre-empt escalations
  6. Improve accountability and
  7. Convincingly drive a point to the client and onsite delivery leads

SERVICE DELIVERY

KPI & REPORTING

Book published by one of our practitioners ----->

DOT1 Solutions Private Limited

Traditionally AMS programs focus on the Deliver stack with detailed activities in Transition, Baseline, and finally Steady State phase. The Deliver stack is governed and managed using a Service Level Agreement (SLA) based framework. 


DOT1 framework integrates it’s

Advisory, Delivery, and Optimize

service portfolios to enable a holistic approach to Application Maintenance Support (AMS). 


The framework is comprehensive, open and flexible, and current to your organization.