Traditionally AMS programs focus on the Deliver stack with detailed activities in Transition, Baseline, and finally Steady State phase. The Deliver stack is governed and managed using a Service Level Agreement (SLA) based framework.
DOT1 framework integrates it’s
Advisory, Delivery, and Optimize
service portfolios to enable a holistic approach to Application Maintenance Support (AMS).
The framework is comprehensive, open and flexible, and current to your organization.
The tool-set helps managers:
- Predict performance
- Plan realistic goals and
- Improve performance
- It helps leadership:
- Pre-empt escalations
- Improve accountability and
- Convincingly drive a point to the client and onsite delivery leads
SERVICE DELIVERY
KPI & REPORTING
DOT1 Solutions Private Limited
Book published by one of our practitioners ----->
DOT1 believes:
- What gets measured gets focused
- What gets focused gets improved
- What gets improved gets rewarded
- What gets rewarded gets noticed
- What gets noticed gets institutionalized