A KNOWLEDGE

AND SERVICE PRODUCTS COMPANY

Rediff.com


Rediff.com (Nasdaq: REDF) is an India-based internet company which delivers digital content and commerce services. Rediff.com delivers News and Information, Enterprise Email Services, Online Shopping Marketplace and Internet-based local TV advertising platform. These services are delivered on PCs, tablets and on a wide range of mobile phone platforms.

  • Customer Relationship Management at Rediff.com, currently runs on SAP CRM.

  • DOT1 was acknowledged as expert in SAP CRM and engaged to analyze, design, build and deliver changed business requirements. 

  • DOT1 through it's Service Products- Solutions- delivered required enhancements to SAP CRM on planned schedule and cost.


STAR India Pvt. Ltd.



STAR India has defined India’s broadcast media for over two decades and is today one of the country’s leading media and entertainment companies. It broadcasts more than 40 channels in 7 languages, reaching more than 720 million viewers every week across India and 100 countries. The network’s entertainment channel portfolio includes Star Gold, Channel V, Star World, Star Movies, Star Utsav, Life OK, Movies OK and Star Plus, India's No. 1 General Entertainment Channel. It has a leading presence in regional broadcasting as well, through a bouquet of affiliate channels which includes Star Jalsha, Jalsha Movies, Star Pravah, Asianet, Asianet Plus, Suvarna, Suvarna Plus and Vijay.


DOT1 was engaged to upgrade their SAP instance. Read about our SOLUTIONS service product, that created and delivered value to STAR in the upgrade journey.

Kirloskar Systech Limited





A 100+ year manufacturing company decided to hive off its 2 cost centres viz IT and System Engineering and convert it into a profit centre by creating a 100% subsidiary called Kirloskar Systech Pvt Ltd. Very soon into the journey it was realized that there is a big difference in selling and delivering value that comes out of the box (in a product) vs selling and delivering value from within oneself (in services). DOT 1 was engaged through its Management Consulting Line Of Business to help the company come up with a corporate portfolio strategy, build the business and achieve operational excellence.  

  • To ensure that the external market was able to recognize the synergies between and across the LOBs it was decided to give the entire business a theme. The theme created was as follows: The System Engineering LOB’s were re-named as Consult and innovate (instead of service and products) and the LOBs in IT were renamed Enable, Connect and Run (instead of Business, Software Dev. and Infra). 

  • The next Service Product that was deployed was Building Businesses thru Sales Enablement and Delivery Enablement workshops:

    • Sales collaterlas for all the LOBs,Corporate Positioning, Sales Monitoring sheet, Planning,Forecasting by Quarters

    • Governance and management organization structure, identification and implementation of delivery tools and methods, setup standard industrialization program


Alok Singhal has over 22 years of experience in the Media & Entertainment industry. He has been instrumental in setting up Business Process Outsourcing for large media organizations. He is also a technology expert in Oracle and SAP. He is a logistics and CRM consultant. Qualified ITIL. He has driven delivery excellence in Application Development and Application Maintenance for large projects.

Telecom, media & entertainment and high tech

DOT1 knowledge products bring hands-on expertise in having architected and delivered end-to-end consulting, technology and support programs. Designed and delivered custom industry solutions in ERP, integration with industry specific applications. Intervention through advisory role in areas like problem solving; solution generation in improve, innovate and enterprise IT governance and management. Designed,delivered and optimized solutions built on the cloud, mobile, CRM, content management, social. Across SAP, Oracle, Custom development.

KNOWLEDGE PRODUCTS

DOT1 knowledge products have worked with the global and Indian best in Media & Entertainment, Telecom and High Tech. Advisory on managing large transformation programs cutting across multiple geographies, time zones and languages. Blueprinting and delivering their E-commerce, content management and Customer Relationship Management strategies. Delivering and optimizing their business process improvement, innovation initiatives. Governance and management, support and sourcing strategies and implementing what we advise.

HANDS-ON EXPERTISE

EXPERIENCE IN THE TRENCHES

Viacom 18 Media Pvt. Ltd.


Viacom 18 Media Pvt. Ltd. is part of one of the largest media conglomerates in the country. A 50/50 joint venture operation in India between Viacom Inc and the Network18 Group, Viacom 18 Media Pvt. Ltd. operates multiple entertainment channels which are leaders in their respective genres – Colors, MTV, Nick, SONIC, Nick Jr., Vh1, Comedy Central. Viacom18 also runs a film business through Viacom18 Motion Pictures, that produces, acquires and distributes Hindi films. This apart, Viacom18 has a digital business, a LIVE events business and also runs a consumer products division in India. 


The client embarked on an SAP implementation project in 2014.

Within a few months of it’s implementation, client realized that several of it’s business processes were unique and required an SAP Media & Entertainment expert to be engaged to deliver in association with it’s implementation partner.

Moreover client sought to bring in stronger governance thru diversity, and planned to engage a 3rd party organization for quality assurance. ​As part of this project, they decided to implement SAP BI for reporting and analytics. ​Post go-live client reached out to SAP partners for Application Maintenance Support.


DOT1 was engaged, as our knowledge products brought in considerable hands-on expertise in SAP and deep knowledge of Media and Entertainment business.

  • An SME was assigned, DOT1, to bring in media & entertainment knowledge and SAP expertise
  • DOT1 also assigned a quality assurance expert with SAP project management experience, to oversee quality of project delivery and improve user acceptance
  • DOT1’s team of SAP specialists, were deployed to design and build unique, business critical custom components
  • DOT1 worked closely with the implementation partner and client to deliver the SAP implementation project
  • DOT1 activated it's service product Synchronized Fulfilment


DOT1 thru it's Solutions, service portfolio, was also responsible for implementing SAP BI:

  • Understanding underlying business process
  • Identify source systems (including legacy and SAP systems)
  • Development of over 50+ SAP BI reports
  • Training of users
  • Go-live and support


DOT1 thru it's Support & Sourcing, service portfolio, is now responsible for:

  • Providing AMS support to client
  • Scope includes: SAP instance (SAP MM, SD, FI, CO, IM, FM, PS, ABAP, Basis and GRC) and Master Data Maintenance for SAP Success Factors, SAP Master Data (across all implemented modules), legacy systems (Broadview and Showbiz)
  • DOT1 is providing L1, l2 and L3 support to client
  • Apart from deliver activities of AMS, DOT1 is also responsible for providing advise on areas for continuous improvement, optimization of costs (thru rigor in reporting, use of mutualized support, SLA management)

CASE STUDIES